We want everyone to feel welcome in our Community, in particular when using our Q&A Forum. We have created these Guidelines to help everyone get support and share their language journey.
If you need help with how and where to ask questions see our Q&A Forum FAQs.
What kind of questions can I ask?
The Q&A Forum is for you to ask (and answer!) language questions. You can access the forum from the bottom of lessons and exercises, and from the Tools > Q&A link in the navigation bar at the top of every page. You might even want to say that a topic someone is asking a question about is something you also find difficult; it can help not only the person who asked the question to feel they are not alone, but also the teachers to see what kind of difficulties students are having. Please be sure to check that your question hasn't already been asked by someone else!
What kind of questions aren't acceptable?
The Q&A Forum is not a place to ask people to do your homework for you or translate things for you. Also, it's not a way to contact us about things that are NOT language questions; for example:
- Your subscription
- A problem with a lesson or exercise
- Complaints (which we welcome, they help us improve!)
For these types of communication - basically any question that another student or a language expert would be unable to answer - please use the Contact Us form or the "Report Issue" link next to kwiz questions.
Are there any other rules?
As well as asking only language questions, we ask that you share this space in a constructive way.
- Be respectful
When you participate in the forum, you are expected to be kind, helpful, and respectful, not judgmental. Assume the best of people and try to help if you can. If you know the answer to someone else's question, it is greatly appreciated when you share your knowledge. It's a great way to help the community and reinforce your own learning skills.
Above all, remember you're speaking to actual people: this includes not just fellow students but also the teachers and the rest of the team who work creating the materials and technology for this website. They are all real people who deserve to work in a respectful environment. You can, of course, have an opinion, but the language in all posts must remain polite and civil. That means no profanity, insulting, harassing, trolling, shaming, aggressive or threatening language. No racism, discrimination or hate speech.
- Do not spam
The forums are a venue to get help with language problems. Please refrain from using signatures, or responses to promote other websites or services. If your post contains a weblink it will be flagged for review in the first instance to ensure that it does not contravene our policies. Email addresses are strictly prohibited
What happens to people who break the rules?
Guideline violations will result in posting access being restricted by first being flagged for moderation. This will require a moderator to approve a user's posts. This restriction is meant to be temporary, and will be lifted when the moderators feel the situation has been resolved. For example, if you use the forum to tell us about an error, you will be notified that this will be converted to follow the same procedure as if you had used the Contact Us or "Report this Issue" form and the post will be removed from the Q&A Forum. However, users who post spam or use disrespectful language will be warned and/or have their account blocked.
The administrators also have the right to edit, delete, move or close any thread or post as they see necessary, without prior warning.