Why was this marked wrong?
I selected "eres" and it was marked as incorrect. The correct answer is "es." How should I have know they expected a third person answer?
The pronoun that you see in the question, "usted" gives you the clue as to use the form of the verb "es", not "eres".
usted/el/ella -- you formal/he/she = de donde [es]
eres -- you informal = de donde [eres]
it says you
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