I have already emailed 3 times using "Contact us" but there was no response. How many time do I need to email you? I have already paid for 1 year subscription premium. The homepage does show the message that I paid for premium subscription, but the account still shows I am a free user and I still have the upgrade button showing on the homepage. 

Let me know what is wrong with my account. I am very disappointed by the poor customer service kwiziq. I am not able to use premium services even after 3 days of payment.